14-Day 100% Money-Back Guarantee

Refund & Cancellation Policy

We want you to be 100% satisfied with your Dropwhy conversion diagnostics. If our audit does not provide genuine clarity and actionable value for your SaaS, we will refund your purchase.

Our Founder Satisfaction Promise

If you subscribe to a Starter ($9/month) or Pro ($19/month) plan and feel the diagnostic telemetry didn't uncover actionable leaks in your SaaS funnel, just let us know within 14 days of your initial purchase and we'll refund 100% of your money. No complicated hoops.

1. Eligibility for Refunds

You are eligible for a full refund under the following conditions:

Dissatisfaction Guarantee: You submitted your SaaS URL, reviewed the diagnostic audit, and feel the report did not deliver meaningful insight for your conversion optimization.
Technical Issues: A diagnostic report failed to generate or an unexpected error occurred that our engineering team could not resolve for your domain.
Accidental Duplicate Charges: If an unintended double payment occurred during checkout.

2. How to Request a Refund

Requesting a refund is simple and fast. Choose either of the following methods:

Option A: Contact Form

Submit a quick message through our online form selecting "Billing & Refunds".

Go to Contact Form →

Option B: Email Support

Email our support team directly from the email address associated with your purchase.

support@panaisoft.in

Please include your SaaS URL and purchase email so we can locate your transaction instantly.

3. Refund Processing Timeline

Once approved, refunds are initiated immediately through Dodo Payments. Depending on your financial institution or credit card provider, the refunded funds will reflect on your statement within 3 to 5 business days.

4. Monthly Subscription Cancellation Policy

Dropwhy paid plans (Starter $9/month and Pro $19/month) are billed as recurring monthly subscriptions. You maintain continuous access to deep conversion telemetry, AI reasoning diagnosis, and experiment plans as long as your subscription is active. You may cancel your subscription at any time with no lock-in or cancellation penalties.

5. Questions & Assistance

Have a question regarding an invoice or need billing assistance? Our support team is here to assist: Contact Support or email support@panaisoft.in.